How Our Legal Framework Applies to Your Account
Our legal terms exist to be plain about what we do and what we expect from you. Nothing here is written to confuse — if a condition isn't clear, reach us through the support channels below and we'll explain it directly. Your right to use the
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platform depends on whether your location and personal circumstances fall within the eligible regions we serve. We do not extend access to jurisdictions where online gaming is prohibited under local law, and it is your responsibility to check that status before opening an account. When you
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complete a deposit — whether that's through bKash, Nagad or Rocket — you confirm that you're in an eligible region and that the funds are yours to use. Account activity tied to payment wallets is logged against your registered profile, and any mismatch between your account
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name and your mobile wallet name may trigger a manual review before a withdrawal is processed. We retain transaction records in line with the retention schedule described in our privacy section. If you believe a record is incorrect, you have the right to request a correction.
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Submit that request via live chat or email with your account ID and the relevant transaction reference. We aim to resolve factual disputes within a reasonable period.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.